Privacy Policy

1. Introduction & Commitment

Royale Grill et Café ("we", "our", or "the restaurant"), located at 2700, boulevard des Entreprises, Terrebonne, Quebec, is committed to safeguarding the privacy and security of your personal information in compliance with Quebec Law 25 and Canadian federal privacy laws (PIPEDA).

2. Information We Collect

We collect only the personal information necessary to deliver our services:

• Online Orders & Delivery: Full name, email address, phone number, delivery address, delivery instructions, and item selections.
• Table Reservations: Guest name, contact phone/email, party size, date/time, dietary requirements or special notes.
• Payment Information: Credit card transactions are processed securely and encrypted via Stripe. We never store or have access to your full credit card numbers.
• Newsletter: Email address for voluntary promotional updates (with one-click unsubscribe).

3. How We Use Your Information

We use your personal data strictly for:

• Preparing, delivering, and billing your food orders.
• Managing and confirming table bookings and group deposit receipts.
• Sending electronic receipts and critical service notifications.
• Maintaining culinary service quality and customer satisfaction.
• Fulfilling legal, tax, and accounting requirements in Quebec and Canada.

4. Data Protection & Security

We implement robust technical and administrative measures (HTTPS/TLS encryption, PCI-DSS compliance through Stripe, restricted staff access) to prevent unauthorized access, alteration, disclosure, or loss of your personal information.

5. Your Privacy Rights

Under Quebec Law 25, you have the right to access the personal information we hold about you, request corrections if details are inaccurate, or request deletion subject to legal retention obligations.