Refund & Cancellation Policy

1. Online Food Orders (Takeout & Delivery)

Due to the perishable nature of fresh culinary preparation, orders submitted to our kitchen are considered final sales once preparation begins.

• Incorrect or Missing Items: If any item in your order is incorrect or missing, please contact us immediately by phone at +1 450 477 0043. We will promptly prepare a replacement or issue an immediate refund via Stripe.
• Quality Concerns: If you experience any issue with food quality, report it within 1 hour of delivery for an exchange or full refund.

2. Group Table Reservation Deposits

For reservations of 10 or more guests (celebrations, corporate events, weddings), a tiered deposit is required upon booking.

• Cancellation 24+ Hours in Advance: You are entitled to a full (100%) refund of your reservation deposit.
• Late Cancellation (under 24 hours) or No-Show: The deposit is non-refundable to cover reserved seating loss and scheduled staff commitments.

3. Refund Processing & Timelines (Stripe)

Approved refunds are credited back directly to the original card used at checkout through Stripe.

Once initiated by our management, Stripe credit returns typically post to your bank statement within 5 to 10 business days depending on your financial institution.